Payer Administrative Services

Enhance customer satisfaction, streamline processes, and reduce operational costs with our specialized call center services.
  • Streamline quality reporting for improved Star ratings
  • Perform proactive chronic care outreach for high-risk patients.
  • Member wellness process to enhance your CMS star rating.
  • Appointment scheduling, hospital admissions, transportation scheduling and more for members.
Get in Touch

Comprehensive Call Center Services for Insurance Companies

We offer a full suite of customer support solutions designed to meet the specific needs of insurance providers. Our highly trained agents understand the complexities of the insurance industry and are skilled at providing personalized, professional service to your customers.

Member Services

It’s important your members have the correct benefit and procedure information before they plan to receive their care. We ensure the accuracy of this information is given high priority.

Provider Services

All Providers require certain information before they render their services and care to your members. You can rely on us to provide the most current and accurate information to the providers for a hassle free care to be delivered.

Policy Inquiries & Support

Handle customer questions related to policy details, billing, renewals, and more. We ensure that your customers receive accurate, timely information.

Customer Onboarding

Help new policyholders through the onboarding process, ensuring a seamless experience when setting up new policies or making change

Premium Payment Support

Assist customers with payment issues, including setting up automatic payments, processing one-time payments, and resolving billing questions.

24/7 Customer Service

Around-the-clock support ensures that your customers can get the help they need anytime, anywhere, increasing satisfaction and trust in your brand.

Industries We Serve

We cater to a wide range of healthcare providers, including:
Health Insurance
Auto Insurance
Life Insurance
Supplemental Insurance
Pet Insurance
Health Insurance
Auto Insurance
Life Insurance
Supplemental Insurance
Pet Insurance
Health Insurance
Auto Insurance
Life Insurance
Supplemental Insurance
Pet Insurance

Why Outsource to Us?

Welcome to HealthyFort, a trusted partner for all healthcare organizations. Our commitment to excellence in patient care, innovative solutions, and compassion drives everything we do.

Reduce Costs

Outsourcing your call center operations to HealthyFort can significantly reduce overhead costs associated with staffing, training, and maintaining in-house customer support teams.
HealthyFort has reduced operational cost for one of the top insurance payers in North America by $24 Million.

Enhance Customer Satisfaction

Our skilled agents and state-of-the-art technology provide faster resolution times and high-quality service, resulting in improved customer satisfaction and loyalty.
HealthyFort has consistently contributed to the customers CMS 5-star rating.

Focus on Core Business Functions

By allowing us to handle your customer service, your team can focus on what they do best—building and managing insurance policies—while we take care of the day-to-day customer interactions.

Handle Peak Call Volumes

Insurance companies often experience seasonal fluctuations in call volumes, especially during open enrollment periods or natural disasters. Our scalable solutions ensure we are always prepared to handle high call volumes without sacrificing service quality.

Partner with HealthyFort for Optimal Healthcare Solutions

Maximize your financial performance and streamline operations with our expert solutions tailored for healthcare providers.
Schedule a Free Consultation

See Why Our Clients Love Us

We use only the best services on the market in order to provide the best products to our costumers.
Healthy Fort has been an invaluable validation resource for our health plan. Their collaborative approach has made it easy to implement small changes in processes across different departments, ensuring seamless integration and communication. Partnering with Healthy Fort has empowered us to conduct regular quality analysis checks on the rosters we receive, ensuring that providers are fully informed about their acceptance of the health plan. This proactive collaboration has enabled us to address potential issues that could impact our members’ experience. The positive outcomes we’ve observed not only benefit our health plan but also provide essential feedback to our partners, keeping them informed and engaged. We are grateful for the partnership and the enhancements it brings to our operations.

Client in Florida

Vendor Program Manager,
I have worked with HealthyFort Services team for over three years. They have consistently managed my clients’ verification of benefits processes and supported our demographic entry with precision. The team delivers accurate, detailed information daily. I highly recommend HealthyFort, especially for mental health and SUD specialties, to anyone seeking a reliable BPO partner or looking to expand services affordably. They are considered a valued partner to Billing Solutions!

Client in Arizona

Vice President of Operations

Get In touch with Us!

Talk to an Expert
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.