We offer a full suite of customer support solutions designed to meet the specific needs of insurance providers. Our highly trained agents understand the complexities of the insurance industry and are skilled at providing personalized, professional service to your customers.
It’s important your members have the correct benefit and procedure information before they plan to receive their care. We ensure the accuracy of this information is given high priority.
All Providers require certain information before they render their services and care to your members. You can rely on us to provide the most current and accurate information to the providers for a hassle free care to be delivered.
Handle customer questions related to policy details, billing, renewals, and more. We ensure that your customers receive accurate, timely information.
Help new policyholders through the onboarding process, ensuring a seamless experience when setting up new policies or making change
Assist customers with payment issues, including setting up automatic payments, processing one-time payments, and resolving billing questions.
Around-the-clock support ensures that your customers can get the help they need anytime, anywhere, increasing satisfaction and trust in your brand.
Welcome to HealthyFort, a trusted partner for all healthcare organizations. Our commitment to excellence in patient care, innovative solutions, and compassion drives everything we do.
Outsourcing your call center operations to HealthyFort can significantly reduce overhead costs associated with staffing, training, and maintaining in-house customer support teams.
HealthyFort has reduced operational cost for one of the top insurance payers in North America by $24 Million.
Our skilled agents and state-of-the-art technology provide faster resolution times and high-quality service, resulting in improved customer satisfaction and loyalty.
HealthyFort has consistently contributed to the customers CMS 5-star rating.
By allowing us to handle your customer service, your team can focus on what they do best—building and managing insurance policies—while we take care of the day-to-day customer interactions.
Insurance companies often experience seasonal fluctuations in call volumes, especially during open enrollment periods or natural disasters. Our scalable solutions ensure we are always prepared to handle high call volumes without sacrificing service quality.