Provider Directory Management

Your compliance is our commitment
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Challenges in Provider Directory Management

Operational Costs of Maintaining Accuracy

Industry estimates suggest that Health insurers spend over $2.1 billion annually maintaining directory data. Each health plan contacts providers 8–10 times a year to update information.

Patient Impact

One-third of patients face difficulty finding in-network providers due to directory errors, which cause 20% of surprise medical bills.

Regulatory & Financial Penalties

Medicare Advantage plans are subject to annual CMS audits for directory accuracy, inaccurate directories can cause a fine of $25,000–$100,000 per incident depending on the error’s impact. About 20% of these plans have incurred penalties for non-compliance.

Resource Strain on Providers & Health Plans

Health plans allocate 30% of administrative resources to directory accuracy, limiting focus on other services.

Scope of Services

Provider Data Validation

We ensure that your provider directory is continuously updated and validated. Our team performs regular outreach and verification processes to confirm the accuracy of provider information, including:

  • Provider name, specialty, and credentials

  • Practice locations and office hours

  • Contact information (Phone, Email Addresses)

  • Network participation status

  • Accepting new patients status

  • Languages spoken

Regulatory Compliance

Our services help you stay compliant with regulatory requirements such as:

  • CMS (Centers for Medicare & Medicaid Services) accuracy guidelines

  • NCQA (National Committee for Quality Assurance) standards for provider directories

  • State and federal regulations governing provider network accuracy and access

Provider Outreach and Engagement

Our dedicated team conducts proactive outreach to providers to verify and update their information regularly. We use multiple channels for communication, including email, phone calls, and online portals, ensuring that we reach providers in the most efficient way possible.

Benefits of Our Provider Directory Management Services

We offer a full suite of customer support solutions designed to meet the specific needs of insurance providers. Our highly trained agents understand the complexities of the insurance industry and are skilled at providing personalized, professional service to your customers.

Increased Accuracy and Compliance

With our thorough validation and proactive engagement, you can trust that your provider directory meets all regulatory

Improved Member Experience

Accurate provider directories allow your members to quickly and easily find in-network providers, which enhances their overall experience and satisfaction with your health plan.

Cost Savings

By minimizing claim denials and regulatory penalties due to inaccurate provider information, our services help reduce administrative costs and improve financial outcomes for your organization.

Enhanced Provider Relationships

Regular outreach and communication foster positive relationships with your provider network, making it easier to maintain accurate and updated information.

Scalability

Our solution is fully scalable, whether you manage a small regional network or a large national provider directory. We adapt to your specific needs and grow with your organization.

Our Process

Welcome to HealthyFort, a trusted partner for all healthcare organizations. Our commitment to excellence in patient care, innovative solutions, and compassion drives everything we do.

Initial Assessment

We begin with an in-depth audit of your current provider directory, identifying areas of improvement and any data gaps. Based on our findings, we develop a customized plan for managing and optimizing your directory.

Data Cleansing and Standardization

We clean and standardize your existing provider data, ensuring consistency and accuracy across all entries. This involves removing duplicates, correcting inaccuracies, and filling in missing information.

Verification and Outreach

Our team conducts verification processes and engages directly with providers to validate and update their information. This includes confirming contact details, practice information, and network status.

Ongoing Maintenance and Monitoring

After the initial cleanup, we provide ongoing maintenance services to ensure your directory remains up to date. We perform regular verifications, manage provider changes, and offer support as needed.

Reporting and Optimization

We provide continuous feedback and detailed reports on the accuracy and compliance of your provider directory. Our team makes recommendations to further optimize your directory management process.

Partner with HealthyFort for Optimal Healthcare Solutions

Maximize your financial performance and streamline operations with our expert solutions tailored for healthcare providers.
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See Why Our Clients Love Us

We use only the best services on the market in order to provide the best products to our costumers.
Healthy Fort has been an invaluable validation resource for our health plan. Their collaborative approach has made it easy to implement small changes in processes across different departments, ensuring seamless integration and communication. Partnering with Healthy Fort has empowered us to conduct regular quality analysis checks on the rosters we receive, ensuring that providers are fully informed about their acceptance of the health plan. This proactive collaboration has enabled us to address potential issues that could impact our members’ experience. The positive outcomes we’ve observed not only benefit our health plan but also provide essential feedback to our partners, keeping them informed and engaged. We are grateful for the partnership and the enhancements it brings to our operations.

Client in Florida

Vendor Program Manager,
I have worked with HealthyFort Services team for over three years. They have consistently managed my clients’ verification of benefits processes and supported our demographic entry with precision. The team delivers accurate, detailed information daily. I highly recommend HealthyFort, especially for mental health and SUD specialties, to anyone seeking a reliable BPO partner or looking to expand services affordably. They are considered a valued partner to Billing Solutions!

Client in Arizona

Vice President of Operations

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